Last Updated April 13, 2021
1. INFORMATION WE COLLECT
We collect information in multiple ways, including (a) information you provide directly to us; (b) information that is automatically collected from you when you navigate our Sites and use our Services, such as from your browser or device; and (c) information from third parties. We may combine all of the information we collect about you from these various sources.
a. Information you provide to us
You may provide information directly to us, in various ways. For example:
Sign up and profile information. When you sign up and/or place an order through Wonder, you provide us with information, including, but not limited to your name, email address, physical address, and phone number. You may also provide us with your birthday and information about your dietary preferences.
Order information. When you place an order, we collect information related to the order, which may include items purchased, special instructions, date, time and location of order, and subtotal.
Feedback and information in your comunications. We may collect information when you make requests or submit questions to us. If you order from our Restaurant Partners, we may collect information when you interact with our delivery personnel by email, phone, mail or chat, and we likewise may share information with them, including in order to fulfill your requests. We may also ask you for feedback on your order, which may include rating your experience.
Payment information. When you add a payment card to your account, a third-party payments service provider receives your card information. (When you make a payment for an order, you are interacting with the third party, not Wonder.)
b. Information we collect through automated means
Device and usage information. We also collect certain information that is automatically generated by the computer, browser or device (including mobile devices or tablets) that you use to access or navigate our Services. As further described below, we may collect, combine and analyze information such as: (i) IP address, unique device identifiers including mobile ad IDs, IMEI and TCP/IP address, and other information about your computer or device(s), browser types, browser language, operating system and/or mobile device carrier information; (ii) location information (with your permission) and (iii) information related to the ways in which you interact with the Services, such as: referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages and interactions with our app, pages and content viewed and the order of those pages, statistical information about your visit to the Services, the frequency of your visit to the Services, error logs, and other similar information. As further described below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
Cookies and other tracking technologies. We also collect data about your visit(s) and use of the Services through the use of Internet server logs and online tracking technologies, like cookies and/or tracking pixels. A web server log is a file where website activity is stored. A “cookie” is a standard software feature that is placed on your computer when you visit a website and assigns you a unique, random number. The cookie identifies the computer or device that you use to visit a Site and enables us (or our service providers) to: (i) recognize your computer; (ii) store your preferences and settings; (iii) understand the web pages of the Sites you have visited; (iv) enhance your user experience by delivering content and advertisements specific to your inferred interests; (v) perform searches and analytics; and (vi) assist with security administration functions. We may use local shared objects (including flash cookies) to store your preferences, e.g., for volume control or to personalize content, ads, or video features. (Flash cookies are somewhat different from other cookies because of the amount and type of data and how the data is stored.)
We also may use tracking pixels (sometimes referred to as web beacons or clear GIFs), which are tiny electronic tags embedded in websites, online ads, and/or email, and that are designed to access cookies and provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising. We also may include web beacons in email messages and other electronic communications to determine whether the message has been opened and for other analytics, personalization and advertising. As we adopt additional technologies, we may also gather additional information through other methods.
You can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). To manage Flash cookies, please click here. Please note that by blocking any or all cookies, you may not have access to certain features or offerings on our Services.
Mobile SDK Technologies. We may sometimes use or partner with service providers that use mobile SDKs (or similar technologies) to collect information, such as mobile identifiers (e.g., IDFAs and Android Advertising IDs), and information connected to how mobile devices interact with our Services. A mobile SDK is the mobile app version of a cookie (see the above description of “cookies). The SDK is a bit of computer code that app developers can include in their apps to enable ads to be shown, data to be collected, and related services to be implemented. We may use this technology to collect information about how you interact with our Services.
c. Information from third parties
We may collect information about you from other sources, including data compilers and resellers, websites, and government agencies (such as the US Postal Service). We may combine the information we collect from third parties and combine it with information that we collect from you or through your use of the Services, and may likewise combine any information that we collect from you with other such information.
2. HOW WE USE YOUR INFORMATION
We may use your information for various purposes, depending on the type of information we have collected from and about you and the specific Services you use, in order to:
Respond to your requests for information
Provide you with updates and information about our Services
Verify your identity and for fraud prevention
Process your payments (as explained above, such payments will be processed by our third-party payment processor, not by us)
Help us better understand your interests and needs to improve the Services
Engage in analysis, research and reports regarding the use of our Services
Communicate with and between our Restaurant Partners, in order to provide, evaluate or improve the Services
Contact you regarding Wonder’s, our Restaurant Partners’ products, services, surveys, or promotions (in accordance with any privacy preferences you have expressed to us)
Provide you with recommendations
Tailor the content and information that we may send or display to you, retarget content to you through our software application and elsewhere, and to otherwise personalize your experiences while using our Services
Tailor advertising or promotions to you when you use the Services or interact with other services, apps or content.
Provide, manage and improve the Services, and test and create new products, features and services
Understand and resolve any technical and security issues reported on our Sites
Comply with the law and protect the safety, rights, property or security of Wonder, the Services and the general public
Enforce any legal terms that govern your relationship with us or your use of the Services
For any other purpose with your consent
Aggregate/De-identified/Anonymous data. We may aggregate, de-identify and/or anonymize any information collected through the Services so that such information is no longer linked to your personally identifiable information (such as your name, address, phone number or email address). We may use aggregated and anonymized information for any purpose, including, without limitation, for research and marketing purposes.
3. HOW WE DISCLOSE YOUR INFORMATION
We may disclose and/or share your information under the following circumstances without notice:
Restaurant Partners. If you order from Restaurant Partners, we may disclose your information to the Restaurant Partners you order from. These Restaurant Partners may use your information to communicate with you about your order and may otherwise use your information in accordance with their privacy policies, which could include sending you marketing communications and other promotional content. However, we are not responsible for any Restaurant Partners’ communications or Restaurant Partners’ privacy policies.
Other Third Parties necessary to complete your order. In addition to Restaurant Partners you order from, we disclose personal information to other third parties as needed to fulfill your orders, including delivery personnel of Restaurant Partners and payment processors.
Service Providers and Vendors. We disclose your information to third parties who perform services for us or on our behalf, including without limitation billing and collection, fraud protection, marketing and advertising, market research, data storage, data analysis and processing (including processing credit card payments), customer support, security and tech and operational support, email, text and push notification services and legal services.
Business Transfers. We may disclose your information in the event that we undergo organizational restructuring (e.g., establish a subsidiary or merge with another entity), or an acquisition by another entity. In such transactions (including in contemplation of such transactions, e.g., due diligence) your information may be disclosed to such entity. If any of our assets are sold or transferred to a third party, your information would likely be one of the transferred business assets.
Public Forums. Certain features of our Services may allow you to publicly share comments with other users. Any information that you submit or post through such features is not confidential and can be used by us for any purpose.
Affiliated or Associated Companies. We may sell or share information we collect with our affiliated or associated entities, if and when we ever have any.
Aggregated/De-identified/Anonymous Information. We may share aggregated, de-identified or anonymous information about your use of the Services with third parties, including advertisers, promotional partners (including the restaurants and chefs we partner with to offer the Services) and others.
Consent. Without limiting the other ways we may use or disclose your information, we also may disclose your information to any third parties based on your consent to do so.
4. ONLINE ANALYTICS
If you receive email from us, we may use certain tags or pixels to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
5. PERSONALIZED ADVERTISING AND YOUR OPT-OUT CHOICES
We may also engage in “cross-device” advertising. Cross-device advertising is when these third parties (or we) tie the device identifier or IP address (or other information) associated with your current device to device identifiers associated with other devices that you may use (e.g., your computer, tablet and phone) in order to measure and target advertisements tailored to your interest across devices, and to try to identify you across multiple browsers or devices.
Opting Out of Personalized Advertising. If you are interested in more information about personalized or “interest-based” advertising and how you can generally control cookies and other tracking devices from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link or the Digital Advertising Alliance’s Consumer Opt-Out link to opt out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ad Settings page. We do not control these opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.
Please note that even if you exercise the opt-out choices above, you may continue to receive advertisements -- for example, ads based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browser (like some Safari browsers) is configured to reject “opt out” cookies when you opt out on the DAA or NAI websites, your opt-out may not be effective.
6. ADDITIONAL MARKETING CHOICES YOU HAVE
You have certain choices about how we use your information. You can opt-out of or unsubscribe from our promotional emails by clicking the “unsubscribe” link they contain: please note if you do so, that we may continue to send you emails relating to administrative and transactional interactions with us, such as emails about order updates, or content and services that you have specifically requested.
You may also unsubscribe from receiving certain text (SMS) or multimedia (MMS) messages by replying “STOP” to the number sending the message. When we engage in SMS communications with you, separate terms we present to you may apply or supplement these terms.
We take technical and organizational measures to protect your data against accidental or unlawful destruction, accidental loss or alteration, and unauthorized disclosure or access. However, no method of transmission over the Internet, or method of electronic storage, is absolutely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.
8. DATA RETENTION
9. THIRD-PARTY LINKS
10. NOTE TO PARENTS AND CHILDREN
The Services are intended for general audiences and not for children under the age of 13. If you believe that we have collected “personally identifiable information” (as defined by the United States Children’s Online Privacy Protection Act) from children under the age of 13 without legally-valid parental consent, please inform us and we will take appropriate steps regarding such information.
12. HOW TO CONTACT US